Introduction

Cancer Alliance Network Inc (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding personal information in accordance with applicable United States laws, including federal and state privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through:

Website: https://canceralliancenetwork.org/
SMS communications
Email communications
Phone calls
Online forms

Company Information
Legal Name: Cancer Alliance Network Inc
Business Address:
Email: [email protected]
Phone: 239-366-4236

Scope

This Privacy Policy applies to:

• Website visitors
• Prospective customers
• Current customers or patients
• Individuals who communicate with us by phone, SMS, email, or forms

Information We Collect

We may collect:

• First and last name
• Email address
• Phone number
• Mailing address
• Appointment or service related details
• Payment or billing information where applicable

If applicable to healthcare services, we may collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

How We Use Personal Information

We may use personal information to:

• Provide requested services
• Schedule or confirm appointments
• Send service related updates
• Respond to inquiries
• Send marketing communications where consent has been provided
• Improve website functionality
• Comply with legal obligations

We process personal information under lawful grounds including consent, contractual necessity, legitimate business interests, and legal compliance.

HIPAA Compliance

If Cancer Alliance Network Inc operates as a healthcare provider or business associate, we comply with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA).

Where Protected Health Information (PHI) is collected:

• PHI is used only for treatment, payment, or healthcare operations unless additional authorization is obtained
• PHI is safeguarded using administrative, technical, and physical security measures
• Access to PHI is limited to authorized personnel
• Business Associate Agreements are maintained where required

If applicable, a separate Notice of Privacy Practices may also apply to healthcare specific data handling.

We do not use PHI for marketing purposes without explicit written authorization where required by law.

SMS Communications and Consent

If you provide your phone number and explicitly opt in, we may send:

• Appointment reminders
• Service notifications
• Transactional updates
• Promotional messages

SMS Disclosures:

• Message frequency may vary
• Message and data rates may apply
• You may opt out at any time by replying STOP
• Reply HELP for assistance

We do not send SMS messages without documented user consent.

Consent may be collected through:

• Website form checkbox
• Written intake forms
• Digital agreement
• Verbal consent where permitted and documented

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile information will only be used to deliver communications that the user has explicitly consented to receive or for service related support.

This statement applies specifically to SMS opt in data and phone numbers.

Data Sharing

We do not sell personal information.

We do not share personal information with third parties for their own marketing purposes.

We may share personal information with trusted service providers strictly for operational purposes such as:

• Payment processors
• CRM platforms
• Email delivery platforms
• SMS delivery providers
• IT hosting services

All vendors are contractually required to protect personal information.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Know what personal information we collect
• Request deletion of personal information
• Correct inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit use of sensitive personal information

We do not sell personal information.

To exercise your rights, contact:
Email: [email protected]
Phone: 239-366-4236

Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer required, data is securely deleted or anonymized.

Data Security

We implement reasonable administrative, technical, and physical safeguards including:

• Encryption in transit and at rest
• Role based access controls
• Secure hosting environments
• Regular system monitoring

While we take reasonable precautions, no system is completely secure.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality
• Analyze website performance
• Improve user experience
• Deliver advertising where permitted

Users may manage cookie preferences through browser settings or site tools.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

Contact Information

Cancer Alliance Network Inc

Email: [email protected]
Phone: 239-366-4236